Privacy policy

Last updated: March 14, 2026

Ing Creations (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, and shared when you visit or make a purchase from our website.

Information We Collect

When you place an order or contact us, we may collect:

• Name

• Email address

• Phone number

• Billing and delivery address

• Payment details (processed securely via third-party providers)

• Order details and preferences

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Arrange delivery or self-collection

• Communicate order updates or enquiries

• Improve our services and customer experience

• Comply with legal obligations

Payment Information

All payments are securely processed through third-party payment providers such as Airwallex and PayNow. We do not store or have access to your full payment details.

Sharing Your Information

We only share your data with trusted third parties necessary to operate our business, such as:

• Payment processors

• Delivery partners

• Shopify (our e-commerce platform)

Your information is never sold or shared for marketing purposes without consent.

Data Retention

We retain personal information only for as long as necessary to fulfill orders and comply with legal requirements.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Contact Us

If you have questions about this Privacy Policy, please contact us via the Contact page.